RIGHT OF WITHDRAWAL, EXCEPTIONS AND PREMIUS RETURN POLICIES
You have the right to withdraw from the order placed, without giving any reason, within 14 days from the day you received the ordered product (or the last product, batch or piece in the case of goods, batches or multiple pieces delivered separately) or from the conclusion of the contract (including but not limited to contracts for the supply of digital content not provided on a tangible medium, such as a CD or DVD). If you have asked someone you trust to collect the goods, your right of withdrawal starts from the day of delivery of the product to the person designated by you, other than the courier.
You will need to communicate to Sugarmedia SRL the will to exercise of the right of withdrawal (i) by following the instructions available at the Return Centre, (ii) using the Contact Us function. If you use the Return Center, we will send you a confirmation of receipt message.
In order to exercise the right of withdrawal, it is necessary that the relative communication is sent before the expiry of the 14-day period and that the product is returned to Amazon through the instructions available at the Return Centre.
For more information on the right of withdrawal and operating instructions, contact our Customer Service via the Contact Us function
EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL
We will refund all payments received connected to the product for which you exercised the right of withdrawal, including the shipping costs relating to the cheapest shipping method offered by Sugarmedia, within 30 days from the day we received the communication relating to the exercise of the right of withdrawal. The refund will be provided through the same payment method you used to place the order, unless expressly agreed otherwise. In any case, you will not have to bear any cost as a result of this refund. We may withhold the refund until the product reception or until you provide proof that you have returned it to Sugarmedia, whichever occurs first. Please note that you are required to return the products to us by following the instructions available at our Return Centre within 14 days from the day on which you communicated the withdrawal. You will have to bear the direct costs to return the products. You may be held responsible for the decrease in the value of the goods resulting from their handling (other than any form of handling necessary to establish the nature, characteristics and functioning of the goods).
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in case of:
- supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and that have been opened after delivery or in the case of supply of products that are, after delivery, inseparably mixed with other goods;
- supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
- supply of tailor-made or clearly personalized goods;
- supply of goods which risk deteriorating or expiring rapidly;
- service contracts after the full provision of the service by Premius, if you have expressly consented to the execution of our service by accepting the loss of the right of withdrawal following the full execution of the contract;
- supply of digital content (including applications, software, ebooks, MP3s, etc.) using a non-material medium (for example a CD or DVD) if at the time of placing the order you have expressly consented to the beginning of the execution accepting the loss of the right of withdrawal as a result of the start of execution;
- supply of newspapers, periodicals, and magazines except for subscription contracts for the supply of such publications;
- supply of alcoholic beverages, whose price has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on market fluctuations that cannot be controlled by Premius.
PREMIUS RETURN POLICIES
In addition to your rights deriving from the law, the products sold by Premius can be returned to Sugarmedia Srl within 30 days of delivery, notwithstanding the exceptions to the right of withdrawal, as long as they are intact and in the same condition in which they were delivered to you. The products shall be returned using the instructions available at our Return Centre.
In these cases, we will only refund the price paid for the purchase. We will not refund you the shipping costs to receive the item you are returning (except in cases of returning clothing, shoes, and bags). The risks deriving from transport and the return costs will be borne by you. Specific return policies apply for the return of products in the fashion category (shoes, clothing, bags, jewellery, and watches). These provisions are additional and do not affect your rights deriving from the law, nor the aforementioned right of withdrawal within 14 days.